This is our standard delivery for all orders.
Here you can find the full delivery conditions.
You may return new, unused items within 60 days. Refunds will not include shipping charges. Due to the fact that our items are personalized and custom made we will deduct a 30% restocking fee on returned items.
Please contact us for our return information.
Our payment system has 128 bit encryption and secure servers.
We accept all major credit cards, bank transfers, and payments made through PayPal.
Your credit card information is not processed through or stored on our servers, and no information is ever released to a third party.
In the unlikely event that you receive a damaged or incorrect product or if your product is damaged due to normal wear and tear, we will happily fix or exchange the item free of charge, or send you a full refund upon receipt of the returned package.
Please notify us immediately by E-Mail.
All our products automatically include a 6 Months Limited Warranty.
Warranty Information for Gold Jewellery
We do not sell, transfer, rent or trade your information to any third party.
By purchasing from MyNameNecklace, you agree to the following full terms and conditions.
First time customer with MyNameNecklace?
Check out testimonials from our customers, and see why we are your go-to site for Personalized Jewellery!
Excellent service. Product is beautifully engraved and of superb quality. Its exactly what I ordered and makes the perfect keepsake. I love it.
Hayley C. - Christchurch, New Zealand, 2017
The necklace is exactly as photo indicated and to have it personalised with my daughter's name made it perfect.
Suzy L. - Christchurch, New Zealand, 2017
I love my infinity necklace. Great product - I get a lot of lovely compliments and questions as to where I got it and "how did they do that?" Highly recommend!
Tasha F. - Christchurch, New Zealand, 2017